Information Collection and Use
We restrict access to nonpublic personal information about you to those employees and other parties who must use that information to provide products and services to you. Their right to further disclose and use the information is limited by our company policies, applicable law, and nondisclosure agreement agreements where applicable. We also maintain physical, electronic, and procedural safeguards in compliance with applicable laws and regulations to guard your nonpublic personal information. In the event that we are compelled to involuntarily disclose any of your information, we will act on the advice of counsel should our records be subpoenaed or otherwise sought through legal means.
When using this Website, you may opt to complete our registration form and you may create a user name and password. This involves your disclosure of contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.
We collect information about you directly from you, from third parties, and automatically through your use of our Site, App, or Services.
The Information We Collect About You
Information We Collect Directly From You. The information we collect from you depends on how you use our Site, App, or Services. For example, without limitation, we may collect the following information from you in connection with the following Services:
To register for a Rewards Account: First name, last name, phone number, email address
To download coupons: Mobile phone number or email address
To book an appointment: First and last name, email address, phone number, and make/model/year of vehicle
To sign-up for newsletters/information about store openings: Email address
To provide information via a general customer service form: First name, last name, email address, phone number, physical address
When you provide responses to surveys/questionnaires: Your responses
To inquire about career opportunities: First and last name, email address, phone number
Real Estate Form: First and Last name, email address, phone number, physical address
Resale Form: First name, last name, email address, phone number, city, state, zip code, liquid assets, net worth
When you are a business customer (business to business customers):
Fleet Contact Form: First and last name, phone number, company name, total vehicles in fleet, email address, physical address
Information We Collect Automatically. We automatically collect information about your use of our Site and App through cookies, web beacons, and other technologies, such as: domain name, your browser type and operating system, web pages you view on the Site; links you click on the Site, your IP address, the length of time you visit our Site and/or use our Services (including your purchasing history), the referring URL or the webpage that led you to our Site, device name, model, operating system, and version, language preferences, activities within the App and how long you were logged in to the App, location information (with your permission).
To the extent permitted by applicable law, we combine this information with other information we collect about you, including your personal information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
If you do not want your nonpublic personal information disclosed to nonaffiliated third parties, you may “opt-out” of those disclosures, meaning that you may tell us not to make those disclosures (other than those disclosures permitted by law even if you do opt-out). If you opt-out, we will not disclose this information to nonaffiliated third parties to independently market products or services to you, but we may include their offers in billing statements and other routine communications that we send you in connection with servicing your business relationship with us. To opt-out, simply reply by electronic mail to email@example.com and type “opt-out” in the subject line of the email. Once you opt-out, there is no need to do so again for the same business relationship. You may also telephone us at 1-475 312 2284 to opt-out.
You also have the option to provide demographic information (such as income level and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our site. For example, by using this information we can provide you with newsletters, updates, and e-mails regarding matters which are relevant and useful to you.
We are the sole owner of the information collected on our site. We collect personally identifiable information from our users at several different points on our Web site.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Additionally, if you so choose, you may receive updates from our site.
If you apply for any of our products or those of our affiliates or simply request information regarding products promoted on our site, we require that you provide certain personally identifiable information, including your name, address, phone number, credit card number and sometimes your Social Security number. This information is necessary to process your application and to contact you.
Social Security Numbers
Although we attempt to do so on a strictly necessary basis, we do, at times, require your social security number in furtherance of providing services. When you enter your social security number on our registration order form, application form, we encrypt it using secure socket layer technology (SSL).
Surveys or Contests
We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
This information is used to notify contest winners, track traffic, personalize user experience and keep our customers up to date regarding company and industry news. We sometimes use third-party service providers to conduct these surveys or contests. They are prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice to refuse.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site.
We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Our e-mail will contain an easy opportunity for your friend to contact us to request that we remove this information from our database.
Information We Collect From Other Entities.
Information that We Collect About You from Social Networking Sites. If you create a Rewards Account, you also may log into that account through your Facebook account. To do this, you must enter your Facebook login information, and we will then obtain from Facebook your name, profile picture, and email address. Please note that we will have access to this information even if you have chosen not to make that information public on Facebook.
We store the information that we receive from Facebook with other information that we collect from you or receive about you. Any third-party social networking site controls the information it collects from you. For information about how they may use and disclose your information, including any information you make public, please consult their respective privacy policies. We have no control over how any third-party site uses or discloses the personal information it collects about you.
How We Use Your Information
We use your information, including your personal information, for the following purposes:
To provide our Services to you, including to deliver promotional materials that you request.
To administer our Rewards Program.
To communicate with you about your use of our Services, to respond to your inquiries, and for other customer service purposes.
To tailor the content and information that we may send or display to you, to offer location customization and personalized help and instructions, and to otherwise personalize your experiences while using the Services.
To send you email marketing about our products and services and those of our affiliated entities
To send you news and newsletters.
To assist us in advertising on third-party websites, mobile apps, and other online services, and to evaluate the success of our adverting campaigns through third-party channels (including our online targeted advertising and offline promotional campaigns).
To better understand how users access and use our Services, both on an aggregated and individualized basis. For example, we will evaluate which features of our Site are more (or least) used by users.
To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
Where we believe necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Service or this Policy.
How Collected Information is Used
Aside from the ways mentioned above, we sometimes use your personally identifiable information in many ways, including sending you promotional materials, and sharing your information with third parties so that these third parties can send you promotional materials. (By “promotional materials,” we mean communications that directly promote the use of Websites, or the purchase of products or services.). However, you may “opt-out” of certain uses of your personal information by simply contacting us as indicated below.
How We Share Your Information
We may share your information, including personal information, as follows:
Service Providers. We disclose the information we collect from you to service providers, contractors or agents who perform functions on our behalf. These service providers include information technology service providers and other professional services service providers, including administration of our Reward program.
We disclose the information we collect from you to our affiliates or subsidiaries so that they can provide you with information about goods and services that may be of interest to you.
Other Users of the Site and Services. Any information that you post to our Site, including, without limitation, reviews, comments, and text will be available to, and searchable by, all users of the Site and Services.
We also disclose information in the following circumstances:
Business Transfers. If (i) we or our affiliates are or may be acquired by, merged with, or invested in by another company or (ii) if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we may share certain of your personal information with lenders, auditors, and third-party advisors, including attorneys and consultants.
In Response to Legal Process. We disclose your information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
To Protect Us and Others. We disclose your information when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.
Aggregate and De-Identified Information. We share aggregated, anonymized, or de-identified information about users with third parties for marketing, advertising, research, or similar purposes.
Communications from the Site
Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.
Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site and Services. This allows us to process your online transactions and requests and verify your identity after you have logged in, as you move through our Site and Services.
Persistent Cookies. Persistent cookies remain on your device after you have closed your browser or turned off your device. We use persistent cookies to track aggregate and statistical information about user activity, and to display advertising both on our Site, Services, and on third-party sites.
We can at your option set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site and Services who disable cookies will be able to browse certain areas of the Site, but some features may not function.
Flash Local Storage Objects. We may use Flash Local Storage Objects (“Flash LSOs”) to store your Site preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
Cross-Device Use. We and our third-party service providers, including Google, may use the information that we collect about you (whether directly from our Site, from our App, through your device(s), or from a third party) to help us and our third party service providers identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.). We and our third-party service providers also may use the cross-device use and other information we learn about you to serve targeted advertising on your devices and to send you emails. To opt-out of cross-device advertising, you may follow the instructions set forth in the Third Party Ad Networks section below. Please note that if you opt-out of these targeted advertising cookies, your opt-out will be specific to the web browser, app, or device from which you accessed the opt-out. If you use multiple devices or web browsers, you will need to opt-out each browser or device that you use.
Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Third-Party Ad Networks section directly below.
Third-Party Ad Networks
Users in the United States may opt-out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site, Services, or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.
Special Offers and Updates
We will occasionally send you information on products, services, special deals, promotions. You can sign up for these types of emails from us on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out” section for further details.
If you wish to subscribe to our newsletter(s) and promotional updates, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. You may opt-out of these communications. Please see “Choice and Opt-out.”
Based upon the personally identifiable information you provide us; we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
We store information that we collect through cookies, log files, clear gifs, and/or third-party sources to create a “profile” of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you. We sometimes share your profile with other third parties who, according to your history with us, may provide useful opportunities to you.
Use of My Personal Information
We may send periodic promotional emails to you. You may opt-out of promotional emails by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails, we may still send you emails about your account or any services you have requested or received from us.
Children Under 13
Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
Supplementation of Information
In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third-party sources.
Enhancement of Profile Information
We purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our Profiles of individual customers, we tie this information to the personally identifiable information they have provided to us.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.
Personally, Identifiable Information
Although we do share demographic information for the purposes of assisting you meet your needs and interests, we do not share Personally Identifiable Information with Third Parties. We provide opt out opportunities with regard to all information sharing practices.
We may contract with an outside shipping company to promulgate correspondence and packages, as well as a credit card or other billing processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
We use other third parties to provide certain clerical and information processing and shipping services on our site. When you sign up for our services, we will share only as much information as is necessary for the provision of those services.
These third parties are prohibited from using your personally identifiable information for any other purpose.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing or calling us per the information contained on our contact page. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
If you do not want your nonpublic personal information disclosed to nonaffiliated third parties, you may “opt-out” of those disclosures, meaning that you may tell us not to make those disclosures (other than those disclosures permitted by law even if you do opt-out). If you opt-out, we will not disclose this information to nonaffiliated third parties to independently market products or services to you, but we may include their offers in billing statements and other routine communications that we send you in connection with servicing your business relationship with us. To opt-out, simply reply by electronic mail to firstname.lastname@example.org and type “opt-out” in the subject line of the email. Once you opt-out, there is no need to do so again for the same business relationship. You may also telephone us at 1-475312 2284 to opt-out.
As is true of most Websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”
We invite you to post content on our Site and Services, including your comments, pictures, and any other information that you would like to be available on our Site or Services. If you post content to our Site or Services, all of the information that you post will be available to TW and other users of our Site. If you post your own content on our Site or Services, your posting may become public, and TW cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.
The ads appearing on this Website, are delivered to users by our advertising partner. We share Website usage information about users with a reputable third party for the purpose of targeting our Internet banner advertisements on this site. The information collected and shared through this technology is not personally identifiable.
Links to Other Sites
This Website contains links to other sites that are not owned or controlled by us. Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies only to information collected by this Website.
We may, in certain circumstances co-brand with “partners and affiliates”. These business-to-business relationships are helpful to us and to you as they afford all concerned with greater product and service opportunities. We always provide opt-out opportunities regarding the sharing of your information with such partners and affiliates. Please note the sites linked to our site, are governed by their own privacy policies which may or may not reach the standards set by our company.
Bulletin Boards/Chat Rooms
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate same by making the change on our member information page or by emailing our Customer Support by contacting us by telephone or postal mail at the contact information listed below.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via e-mail and/or a prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.
Last Modified: May 11, 2023